Complaints & Grievances
If you feel you have a complaint or grievance against an individual professional who is covered by the Charter your first action should be to contact their member organisation (see links above). They will have clear details on their website as to their complaints and grievance procedure. Evidence will be requested, and they will deal with the matter initially and report their findings and action to be taken, if applicable.
Should you not be happy with the outcome you can ask for an appeal to be taken to the independent Charter Oversight Committee, who will request any relevant evidence. The committee will contact you within 14 days of the case being raised to confirm the procedure has been started. They will then provide updates every 14 days until a final decision has been made.
If you wish to contact us about the Charter (or regarding a complaint), please send us a message.
Should you not be happy with the outcome you can ask for an appeal to be taken to the independent Charter Oversight Committee, who will request any relevant evidence. The committee will contact you within 14 days of the case being raised to confirm the procedure has been started. They will then provide updates every 14 days until a final decision has been made.
If you wish to contact us about the Charter (or regarding a complaint), please send us a message.